Complex faults
The fault must be repaired within 30 business days, after which a payment of $25 can be claimed.
Lighting our streets
We maintain over 200,000 streetlights across our region. We’re working with councils and partners to deliver lighting that’s reliable, energy-efficient and designed to meet local community needs.
Why lighting matters
Street lighting plays a key role in community safety. It helps prevent accidents, supports night-time travel and makes public spaces feel safer and more welcoming. We maintains over 200,000 streetlights across our region and we’re responsible for making sure those lights stay on across streets, main roads, paths and parks, to help people stay safe and access these areas at night.
Lighting repairs and responsibilities
We share responsibility for public lighting with local councils and developers.
- Endeavour Energy: Maintains, inspects, cleans, repairs and upgrades
- Local councils: Approve funding, plans where lighting is needed
- Developers: Manage the design and delivery of lighting in new subdivisions
Contact your local council to request enhanced street lighting in your neighbourhood.
We aim to repair most general reported faults within 10 business days. Complex faults may take up to 30 business days.
Public lighting code and streetlight repairs
If streetlights are out of action for a period outside the public lighting code, you may be eligible for a one-off payment.
In accordance with the NSW Public Lighting Code, if Endeavour Energy fails to repair faulty street lighting within an agreed timeframe, we offer a one-off payment of $25 as compensation for the loss of illumination. This amount is only payable to the account holder at the premises which is directly next to the part of the street that would ordinarily be illuminated if not for a faulty streetlight.
If you are eligible for a one-off payment, we will send a letter to your home address.
General faults
The fault must be repaired within 10 business days, after which a payment of $25 can be claimed.
Improving public lighting
We’re upgrading our lighting systems to be smarter, more energy-efficient and reduce maintenance.
LED streetlights
We’re replacing older lights with long-lasting, energy-efficient LED streetlights to improve brightness, reduce energy use and lower maintenance costs.
Smart controls pilot
We’re trialling smart lighting technology that allows remote monitoring and dimming helping improve performance and save energy.
Energy-efficient rebates for councils
We offer rebates to local councils that upgrade to energy-efficient lighting, supporting lower emissions and smarter infrastructure.
How we partner with councils and developers
We work closely with councils and developers to make sure public lighting is safe, compliant and meets local community needs.
Our support includes:
- Early design and planning support for new lighting
- Compliance advice and approvals for council projects
- Support for safety upgrades under the NSW Traffic Black Spot Program
